If you have bought an item from us such as a bed or mattress and it is damaged or faulty, we can organise the collection of the item once we are informed either in writing or via email, all we ask is that the item is in the condition in which it arrived, and in its original packaging where possible.
We can refund you as soon as we receive the goods back, orders will be refunded within 14 days of notification prior to delivery or 14 days after receipt of the goods, refunds will be processed using the arrangement to which you initially placed your order.